At Picnic, we’re revolutionizing the way people buy groceries with our innovative and sustainable app-only service. We do almost everything in-house, developing cutting-edge technologies and processes to ensure we continue to grow rapidly without missing a beat. If you’re a passionate planner and you love and are skilled with working with different systems, we’re offering you the opportunity to join the diverse team at our HQ in Amsterdam and make a real difference in our scale-up environment.
Our Customer Success team makes sure our customers receive the best possible service day in day out. The team passionately helps customers in every situation and is committed to making our customers happy. It is not a coincidence that Picnic’s Customer Success team can take credit for several awards. For this big team it is quite a task to get the planning right, let alone make this an efficient process. Perfect planning ensures we have exactly enough capacity to be able to give our customers the best possible service, which is why it is such a vital process. Do you want to be a part of this amazing team and set up and improve the scheduling process for all three countries Picnic operates in? Then this is your chance!
As the new Planning & Systems Associate for our Customer Success teams in the Netherlands, France and Germany, you work on creating a planning process that is as efficient and accurate as possible. By understanding the current set-up of different processes, you can easily flag bottlenecks, and you are not afraid to make changes to the current way of working. With your creative and pragmatic approach you turn these bottlenecks into smoothly running processes. You also love to challenge yourself by mastering the tools you need for planning and by continuously trying to improve your sheets and the planning process. With the data gathered by the forecasting analysts you take a look at the future planning, making sure the team can react to any difficulties in a timely manner.
You will be based at our Headquarters in Amsterdam, and since you will be working closely together with the teams in Germany and France, a nice added bonus is that you get to visit the offices there every month!
Are you up for the challenge of making the schedules for the CS teams in three countries and ensuring this process is as smooth and efficient as possible?
Every expert was once a beginner!
You’ll get plenty of opportunities to challenge yourself and grow, including the Picnic Tech Academy, Lunch & Learn sessions, and tailored soft skills training. We also offer free professional weekly language courses.
Make a difference
You’ll work in an awesome scale-up environment with the freedom to drive your own projects and create a visible impact. Our fully electric vehicles and sustainable business model mean you’ll also be contributing to making the world a better place!
Teamwork makes the dream work
With more than 80 nationalities across 3 countries, you’ll be part of a diverse company with plenty of cool stuff to get involved with, from board game evenings to after-work drinks to our company ski trip and more!
You are what you eat
You’ll get freshly prepared, healthy lunches and snacks (with plenty of vegetarian, vegan, and halal options). Coffee snob? Don’t worry, our amazing Picnic barista has you covered.
Mental health is important. As well as having the option to speak with Picnic colleagues who act as confidential advisors, our collaboration with OpenUp gives you easy access to professional psychologists, along with workshops and materials.
There are plenty of sports communities and events to get involved with, from tennis to yoga to climbing!
We offer competitive compensation and a pension plan that looks out for your future self as well as 25 vacation days per year, so you can recharge your batteries.
Where possible, we like to enable people to work in ways that suit their working styles, which is why we have a hybrid-working model. Our teams generally like to have at least one team day per week at the office (the tasty lunch and Barista-made coffee may be a factor), but besides that, it’s up to you and your team.
Commitment to equal opportunities
Picnic is an equal opportunity employer—this means that all decisions regarding applications will be based on qualifications and merit. Applicants will be regarded independently of age, gender identity or expression, sexual orientation, ethnicity, skin color, civil status, religious beliefs, physical or mental disability, or any other factors protected by law.
At Picnic, we celebrate and value our differences and are committed to building a safe and inclusive working environment where everyone can be themselves.
~Please be aware that for this role we cannot facilitate a VISA process for moving to the Netherlands, you have to already have a VISA or live in Europe and be willing to relocate to the Netherlands~